Tag Archives: customer-service

“Stress-free billing”

Synergy has launched their “stress-free billing” web site, purporting to offer direct debit and paperless bills. All great in my book – except that the site doesn’t work. I managed to login but the page that takes my direct debit … Continue reading

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You Call Me, Vodafone

This stern warning from Vodafone, which happens to be my bottom-dollar mobile phone service provider currently, led me to http://www.YouCallMe.com. I have to agree with blog.YouCallMe.com that it’s petty and not-nice of Vodafone to not only ignore requests from their … Continue reading

Posted in Atop The Soapbox | Tagged | Leave a comment

Telephone Etiquette

We had a discussion at work today regarding whether one should introduce oneself when calling a company, as a customer, for instance. I think the answers boil down to one of three choices: I don’t give my name until they … Continue reading

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Thank you Westpac

Every payday I get some cash via ATM, but on the most recent occasion I must have accidentally hit the “Credit” button instead of the “Savings” button, which meant that my withdrawal was a Cash Advance from my credit card. … Continue reading

Posted in Listen As I Tell You The Story Of... | Tagged , | 1 Comment