I have to agree with blog.YouCallMe.com that it’s petty and not-nice of Vodafone to not only ignore requests from their customers who don’t want to listen to their on-hold music; but also to specifically warn against the service.
When I saw the warning I thought it was some kind of scam, but after reading about it, I want it! The service looks fairly new and is currently available to customers of iiNet, Medicare and a number of banks.
(The reason I was looking through Vodafone’s help pages is I can’t get to my account because http://www.myvodafone.com.au is not responding at the moment; but I can’t be bothered ringing up their customer service line and waiting in a queue for half an hour to tell them about it. I’d rather just wait a few days hoping someone else reports the problem.)
Come on Vodafone, where’s your customer service?